CALL US +351 917 370 294

Terms and Conditions

RESERVATIONS

-Transfer reservations through our line service are always processed in Portuguese mainland time (UTC/GMT).

-We only accept online reservations until one day before your transfer desired date.

-For last minute transfer resrvations please contact us directly.

-When a booking is made by telephone , the booking is also subject to, and the client must  accept , our terms and conditions.


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PAYMENTS

-Payments must always be settled prior to the vehicle´s departure

-You can pay directly to the driver or you can use our secure online payment system.

- Payments to the driver must be in cash ( Euros only)

- Our secure online payment is provided the PayPal system, which allows to pay with your PayPal account or credit card.

-Your transfer receipt will be given by the driver.

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BOOKING AND CANCELLATIONS

- Modifications to booking must be made 24hrs prior to your arrival. No show at Faro Airport without prior notification will be charged 50% of the total paid-

- Payments Refund Policy: in case you have already paid for your airport transfer you will be totally refunded within a week.

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Luggage

-Transfers are limited to two items of luggage per person.

-Any extra or special lugagge must be declared at the time of booking. When booking online please mention that kind of luggage.

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INSURANCE and GUARANTEES

- We are a fully  lincensed Portugal Airport transfer company - RNAVT/2934

- Our company is fully insured, having all the insurances requested by the Portuguese law .

- The transfer passanger and their luggage are fully insured.

-We are not responsible for delays before or during the transfer caused by external reasons(ex: weather conditions and traffic).

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COMPLAINTS

- Complaints are only processed if they are written in the complaint report ( present in all vehicles) and given to the driver.

-We are not responsible  for delays before or during the transfer caused by external reasons (weather conditions and traffic).

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OTHER

- We reserve ourselves the rigth to refuse to carry any person who is trough to be under the influence of alcohol or drugs and/or whose behaviour is considered wrong by the driver.

- Smoking and alcoholic drinks are not permitted in our vehicles.

-Portuguese law will govern these conditions in all respects.

TOP SALES / DESTINATIONS / Venues / transfers

  • From25,00€
  • From60,00€
  • From25,00€
  • From40,00€


Gentlebee Transfers

CUSTOMER FEEDBACK

Absolutely excellent service ! The pick-up, with lots of bags, golf clubs etc. was in a designated place as we were staying on the Marina with no vehicle access, the vehicle

Geoff Brown

UK

We used Gentle Bee Taxis for the first time this October, FANTASTIC SERVICE, from Paul and Valter. Paul was waiting for us at the airport, and Valter collected us from the hotel

June Charles

UK

2nd time to use Gentlebee. Efficient, friendly and reliable. Highly recommend for a smooth start and finish to your holiday.

Bronwyn

AF

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